Twilio Voice Response

The Twilio voice response can be configured by accessing the Account and then selecting Edit Account.

This voice response may be configured in two different ways:

• Inserting text that will be converted into lifelike speech via Amazon Polly
• Inserting a hosted mp3 file that has been recorded by your team for a more personal experience

Here is an example of a voice response configured using the Amazon Polly Text-to-Speech tool:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Say>
    Hello!
    Thank you for calling our texting line. This number is reserved for text messages only.
    For assistance, please call us at (000)000-0000, and one of our customer service representatives will be happy to help you.
  </Say>
</Response>